Office Policies

Payment Policy

Our Mission
Our patients and their referring doctors are the heart of our practice: you deserve only the best, and our team works hard to deliver a superior experience at every visit. We use state of the art technology and the best materials to produce the finest and most comprehensive periodontal and implant services available. It is an honor and privilege to work with the top dental practitioners in the Tidewater area, and we are completely committed to earning the trust and satisfaction of our referring doctors and patients every day.

In an effort to help our patients fulfill their dental needs both physically and financially, we will assist you in reaching a comfortable financial solution that will fit your situation and financial budget. Please bring your insurance card with you to your first visit. We accept many forms of payment, including cash and most major credit cards.

Dental Insurance
Your dental insurance is a product designed by your employer. Your benefits are dictated by the choices your employer made within the cost of the coverage. We will do everything possible to maximize your insurance utilization; however, please do not let the lack of benefits dictate your desired or necessary treatment.

Dental insurance coverage depends on the individual policy. The insurance companies determine the specific restrictions and limitations for each plan. Because most plans are only intended to cover basic treatment, there is an annual maximum allowable benefit of $1000.00 on most plans.

We are a contracted provider with Anthem and Delta Dental, but as a courtesy to our patients, we can assist you with filing a claim with any company. We make every effort to help you maximize your coverage and increase your reimbursement. Charges for treatment are determined and discussed at your consultation appointment before treatment is started. We make every effort to make our services fully available to our patients.

Flexible Payment Program (CareCredit)
Our practice also offers a flexible payment program called CareCredit. With CareCredit you can:

start treatment immediately
enjoy lower monthly payments
finance up to 100% of your treatment plan
have a choice of several payment plans
pay no annual fee
pay no upfront cost

CareCredit offers a comprehensive range of payment plans designed to help you fit dentistry into your budget. CareCredit is a revolving line of credit that can be used by the whole family for ongoing treatment without having to reapply.

Cancellation
If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice. We ask for this advance notice so that we can offer this appointment to another patient. A fee may be charged if a patient does not show up for an appointment without sufficient notice.